Refunds / Cancellations
Thank you for choosing NadiPulse Prognostics. Please review the following policy regarding refunds and cancellations for the nPulse wrist-based device.
1. Refunds:
30-Day Money-Back Guarantee
We offer a full refund for purchases of the nPulse device within 30 days from the date of delivery. If you’re not satisfied with your purchase for any reason, you can request a refund during this period—no questions asked.
To be eligible for a refund, the nPulse device must be returned in intact, undamaged condition, along with all original accessories and packaging (where applicable). Devices that are physically damaged, altered, or missing essential components may not qualify for a full refund.
Once the returned device is received and inspected to confirm it meets the eligibility requirements, the full purchase amount will be refunded to the original payment method.
2. Cancellations:
Orders may be cancelled at any time before the nPulse device is delivered.
If your order has not yet been delivered, you may request a cancellation by contacting our customer support team. If the order has already been dispatched, the cancellation request will be processed as a return, and a full refund will be issued once the device is returned in intact, undamaged condition.
After delivery, you may still return the device and receive a full refund within 30 days from the date of delivery, provided the device is returned intact with all original accessories and packaging (where applicable). No questions asked.
3. Replacement Policy:
If you receive an nPulse device with a manufacturing defect or that is not functioning properly upon delivery, please contact our customer support team as soon as possible. After verifying the issue, we will provide a replacement device at no additional cost.
All nPulse devices are covered by a 2-year warranty from the date of delivery. If your device develops a manufacturing defect or stops functioning during the warranty period, we will ship you a replacement device.
After receiving the replacement device, you must return the original device to us using the instructions provided by our support team. Once we receive the returned device, our technical team will inspect it to determine the cause of the issue.
If the inspection confirms that the problem is covered under the warranty, no charges will apply. However, if the device is found to have damage caused by misuse, accidental damage, unauthorized modifications, liquid damage, or any other condition not covered by the warranty, we reserve the right to charge reasonable repair, replacement, or handling fees based on the nature and extent of the damage. Any applicable charges will be communicated to you before they are processed.
Contact Us:
If you have any questions or concerns regarding our refunds and cancellations policy, or if you require assistance with your nPulse device, please contact our customer support team at support@nadipulse.com
By purchasing the nPulse device, you acknowledge and agree to abide by the terms and conditions outlined in this refunds / cancellations policy.
Last Updated: 28 July 2026
